Job Description
Job Summary:
* Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services.
* Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process.
* Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles.
* Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing.
* Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.
Minimal Acceptable Job Qualifications
Registration/Certification/Licensure:
* None required
Experience:
* Minimum of two years of experience which included a combination of customer service and financial transaction experience.
* Prior patient admitting, managed care, patient billing, or contracting experience a plus but not required.
Education:
* Minimum of a high school graduate or equivalent (GED)
* Additional course work a plus
Equal Opportunity Employer
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