Job Description

**Make Every Interaction Count: Join Us as a Customer Service Hero!**

**Title:** Customer Service Support

**Pay:** $20.00 - $25.00/hr DOE

**Hours:** 8:00 am 5:00 pm, Monday Friday, sometimes weekends

**Location:** Denver, CO

**Accepting Applications Until:** 8/30/2024

**Temp**

**What you will do:**

+ Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally.

+ Provide accurate information about products, services, and company policies.

+ Resolve customer issues and complaints effectively, aiming to achieve high levels of customer satisfaction.

+ Process orders, returns, and exchanges accurately and efficiently.

+ Maintain detailed records of customer interactions, transactions, and feedback.

+ Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.

+ Collaborate with other departments to address customer needs and improve service quality.

+ Identify and escalate complex or unresolved issues to appropriate personnel or management.

+ Assist with the development and implementation of customer service policies and procedures.

+ Stay informed about company products, services, and industry trends to provide accurate and relevant information to customers.

+ Participate in training and development opportunities to enhance customer service skills.

+ Perform other duties as assigned to support the customer service team and overall company goals.

**Requirements:**

+ High school diploma or equivalent; associate or bachelors degree in business administration or a related field preferred.

+ Proven experience in customer service or a similar role.

+ Excellent verbal and written communication skills.

+ Strong problem-solving and conflict-resolution abilities.

+ Ability to handle difficult or emotional customer interactions with empathy and professionalism.

+ Proficiency in customer service software and Microsoft Office Suite (Word, Excel, Outlook).

+ Strong organizational and multitasking skills.

+ Ability to work independently and as part of a team.

+ Flexibility to work various shifts, including evenings and weekends if needed.

+ Familiarity with CRM systems is a plus.

**Associates with Adecco enjoy some great benefits:**

+ Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

+ Discounts provided through a third-party organization and include a wide array of services and products.

**Pay Details:** $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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